Complete Customer Service

• Aim to get it right, on time, first time, every time
• Promote all our lenders and their propositions
• Treat all Customers Fairly
• Stay at the forefront of industry developments and technology

Attitude & Awareness

• TEAM – Together Everyone Achieves More
• Maintain a positive can do attitude
• Confidence to challenge decisions
• Smile, Share & Succeed

Respect for customers and fellow employees

• Always treat brokers & lenders as a precious resource
• Value your working environment
• Praise people for a job well done
• Respect people’s views and opinions and be prepared to listen

Exceed expectations

• Be proactive and adaptable to the brokers/lenders individual needs.
• Maintain broker/lenders relationship post completion.
• When the desired option is not available provide an alternative solution.
• Aim to surpass our published Service Level Agreements.